IMPORTANT: Before you pay your order please confirm your ‘Shipping Address’.
Please note we cannot be held responsible for an incorrect address being entered on your order. In the event you have completed your order and notice the address details you supplied are incorrect, please contact us immediately.
We are unable to redirect orders once they have been dispatched, so please ensure that the delivery address that you supply through PayPal is the correct address.
How can I pay for my order?
You may pay for our services using PayPal. We accept payments from Visa, MasterCard, American Express or regular bank account payments – all through PayPal, a service you do not need to sign up for to use.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
When will my order be shipped ?
Total turnaround time is about 5 to 7 business days from purchase to delivery for domestic orders.
*Note: All apparel is shipped directly from our manufacturer, so a separate shipping number will be sent upon successful processing of your apparel order. Please allow 7-10 business days for total turnaround (purchase to delivery)
What if the item that I want to order isn’t in stock?
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock of an item, you will be able to see this on the product page. We aim to restock out of stock products within 2 weeks after said product has run out.
Do you ship worldwide? How much is shipping?
At the moment, we are only shipping within the U.S. but are working on providing international shipping as soon as possible. Postage is a flat rate price (seen on checkout page), but if your order is over $100 before taxes, you are eligible for FREE SHIPPING!
How do you ship?
Currently we ship via USPS (United States Postal Service) First Class Mail. First Class mail generally takes 2 to 4 days for delivery within the United States once it’s given to USPS.
*NOTE: USPS IS A THIRD PARTY VENDOR. WE DO NOT WORK FOR USPS OR HAVE ANY CONTROL OVER DELIVERY. PLEASE TRACK YOUR PACKAGE AND ANTICIPATE THE ARRIVAL.
Can I track my order?
Yes. Once you order/payment is processed, you will receive a tracking number to follow the journey of your package.
What do I do if my package is lost or stolen?
If you haven’t received your package, but your tracking lists the package as delivered, you must contact your local post office for further assistance immediately. Once packages are handed off to USPS, we are no longer responsible for the delivery of your goods.
What is your return policy?
Here at Vain Culture, all sales are final. In saying this, please ensure that you order the correct color, size, etc items to avoid any potential issues regarding mistaken orders.
How can I contact Vain Culture?